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Frequently Asked Questions

General Questions

How do I contact you ?

Is this a subscription service?

How quickly can you answer my email?

Orders & Payments

Free Shipping

I recently purchased an item and now it's on sale, can I get a price adjustement ?

Can I edit my shipping address after my order has been placed ?


How long is the order processing period ?

General Shipping Information

Returns & Cancellations

I'd like to return an item, what's the procedure ?


I received a damaged item, what do i do ?